Burgess Health Center is providing our patients the ability to access hospital visit information via a secure website.
Please read through the FAQ's below.
If you still have questions we would be happy to assist you.
Call us at (712) 423-9202
Monday - Friday
8 a.m. - 4 p.m.
Access & Security FAQ's
How do I access my portal information?
You will need to give Burgess Health Center an email address for receiving notifications. Even if you setup your portal profile while staying as an inpatient, an email address is necessary to assist with password resets and other functions of the portal.
What if I do not have an email account?
As an inpatient, it is possible for us to assist you with your portal profile setup, but you will need to supply an email address for portal password resets and future features. There are a number of free webmail services you can use to create an email account: your current internet provider, Gmail, Yahoo, Hotmail, etc.
Who has access to my portal page?
Anyone you give your username and password to.
Can I use someone else’s email account who will be assisting with my care?
We recommend that you use your own email address for your portal. You can give other’s your portal login and password if you choose, but you need to be aware of the risks. You can always reset your password if you want stop someone from logging in as you after you have given them your login credentials. If you use someone else’s email initially, but then want to remove it or change it, please contact our registration staff to assist you (712-423-2311).
How secure is my information?
The information is stored on secure servers and accessed through an encrypted website. Users are encouraged to create strong passwords - 8 or more characters with at least one upper-case letter, at least on lower-case letter, one number, and one special character. Do not share your password, and change your password if you think it might be compromised.
Will my doctor or other care givers have access to my information through the portal?
Only those that you give your username and password to will have access to your portal. You can login to your portal from any internet connection. You can print or email a copy to give to anyone. If your primary care provider is a Burgess Family Clinic provider, a Family Medicine Clinic provider or a Garred Clinic provider, they will have access to your hospital information at their office.
Can I change my password anytime?
You can change your password and security questions anytime you want after successfully logging into your profile.
What if I forget my user id or password?
You must have an email account listed on your hospital profile in order to reset your user id or password. If you forget your user id or password and cannot login, you can click on the “Forgot your user id or password” link on the portal login page to reset this information. An email will be sent to the email address listed on your hospital profile with instructions to reset your user id or password.
Clinical Information FAQ's
When will I have access to my hospital information?
Your information should be available on the website in less than 12 hours after discharge. There are times when certain information may not be immediately available. This could be an incomplete lab test that takes time to culture, a lab that is sent out to another facility for results, or other reasons.
What information will be available on my portal?
The portal contains basic information, such as: vital signs, allergies, completed lab results, immunizations, problems/diagnosis, medications, and other information about you and your stay. The portal will not contain all of your information, but more information will be available as the portals mature.
Will I be able to view information from Burgess Family Clinics, Specialty Clinics, or visits at non-Burgess locations?
Patient visit information for these locations will not be available on the hospital's patient portal. It will be necessary to sign-up for these portals through those locations.
What should I do if the information I’m looking for is not on my portal page?
Not all information regarding your care is included on the portal. If you need additional information, please call the HIM department at 712-423-9202 to request this information.